Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at samvan77@gmail.com before sending any item back. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service for returns.

Damages & Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible with your order number and photos of the item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene reasons, earrings that have been worn or removed from their sealed packaging cannot be returned unless they arrive defective or damaged.

Personalized or customized items, gift cards, and final-sale items are also non-returnable unless required by applicable law.

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to receive a different item is to return your original item. Once the return has been accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws. Returned items must be in their original condition, unworn or unused, with their original packaging, unless otherwise provided by applicable law.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at samvan77@gmail.com